Mida Scoops – Terms & Conditions đâ¨
Thank you for shopping with Mida Scoops. We put lots of love and care into preparing every order and want you to have the best possible experience. Please read our Terms & Conditions carefully before placing your order.
đ Scoop Boxes & Item Preferences
Our scoop boxes contain a selection of items based on the number of scoops you purchase.
If you have any colour or item preferences, please add these to the Order Notes/Remarks section when placing your order.
For example:
• Purple items where possible
• No hair accessories please
• Blue and pink items please
We will always do our best to accommodate your requests. However, specific colours, designs or items cannot be guaranteed, as this depends on our current stock availability.
đŗ Payment – Bank Transfer Only
Mida Scoops accepts payment by BANK TRANSFER ONLY. We currently do not accept card payments through our website.
Once you have placed your order, you will be shown our bank account details along with the total amount you need to pay.
Please transfer the full amount shown on your order and use your ORDER NUMBER as the payment reference. This allows us to identify your payment and match it to the correct order.
Your order will only be processed once your bank transfer payment has been received and confirmed.
If payment is not received, we will be unable to prepare or dispatch your order.
Please make sure you transfer the correct amount and use the correct order number as your payment reference.
âī¸ Changes & Cancellations
We begin processing orders as quickly as possible once payment has been received. Because of this, we may not always be able to cancel or change an order once processing has begun.
If you have forgotten to add an additional note, colour preference or item request, please email us as soon as possible with your order number. We will be happy to assist where possible.
Once your order has been packed or dispatched, we may be unable to make changes.
This does not affect any cancellation rights you may have under UK consumer law.
đĻ Processing & Delivery
Once payment has been received, we aim to pack and dispatch your order as quickly as possible.
For paid orders received before 2:00pm, we aim to pack and prepare the order for dispatch the same day where possible. Orders received or paid for after the 2:00pm cut-off will usually be prepared on the next working day.
Once your parcel has been handed over to the courier, delivery times depend on the courier and delivery service. Courier delays may occasionally occur and can be outside of our control.
Please make sure your name and delivery address are correct before completing your order.
đ Damaged, Faulty or Incorrect Items
We carefully check and pack every Mida Scoops order before it is dispatched.
If an item arrives damaged, faulty or incorrect, please contact us as soon as possible and provide clear photographs of the item and, where relevant, the packaging so that we can investigate the issue.
We may ask for the affected item to be returned to us.
Where an item is confirmed to be faulty, damaged or incorrect and a return is required, we will arrange or cover reasonable return postage in accordance with your consumer rights.
Depending on the circumstances and your statutory rights, we may offer a replacement, exchange or refund.
If a replacement is agreed, your replacement will be sent to you with no additional delivery charge.
âŠī¸ Returns & Refunds
We hope you love your Mida Scoops order. Your right to cancel or return an online purchase depends on the type of product purchased and the circumstances of your order.
Where UK consumer law gives you the right to cancel an online purchase, you will normally have 14 days after receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return the goods.
Unless an item is faulty, damaged, incorrect or we agree otherwise, you may be responsible for the cost of returning unwanted goods.
Certain products, including some personalised or made-to-order products, may be exempt from cancellation rights where permitted by law.
Nothing in these Terms & Conditions affects your statutory consumer rights.
đˇī¸ Sale Items
Sale and reduced-price items are still covered by your statutory consumer rights.
Purchasing an item at a reduced or sale price does not remove your rights if the item is faulty, damaged or not as described.
đ Order Notes
Please make sure you add any special requests or preferences to the Order Notes/Remarks section before completing your order.
If you forget to add your notes, please email us as soon as possible with your order number and request.
We will do our best to accommodate requests, but please remember that specific colours, designs and products cannot be guaranteed due to stock availability.
đ Our Promise
Every Mida Scoops gift is packed with lots of love, care and attention. We truly value our customers and take care when preparing every order.
We want every Mida Scoops parcel to arrive feeling exciting and special and, most importantly, to be opened with a big smile! đĨ°đâ¨
Thank you for shopping with and supporting Mida Scoops. đ